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Our Support

Our Support

At HR Software Solution Pvt. Ltd., customer service is a core value. Our responsive, knowledgeable and highly experienced Customer Support Team, working at your disposal to answer any questions and solve all problems.

Our Service Commitment

Our goal is to resolve issues on the first call. On those rare occasions when our customer support agent can't resolve your issue on the first call, they'll provide you with a ticket number so you can track our progress. Issues that are not resolved within 1 business day are escalated to our senior support agents, who work directly with our Development and Quality Assurance teams to find a solution. Both these teams have key staff dedicated to addressing issues escalated by our Customer Support Team.

Our Support Manager reviews all issues daily and provides weekly reports to our Executives, so we can continually improve both our products and our service to you.

Whether you need assistance starting, designing, or extending your Net Promoter in the Cloud-based program, we’re right there to help. Our Professional Services team is a great source of knowledge, experience, and best practices expertise to help launch and keep your program running successfully.

Put the pieces together faster.

HR Software Solution Pvt. Ltd. in the Cloud is readily configurable – so you’re ready to go sooner, at lower cost, and with better time to value than with traditional or customized approaches.Our Implementation Services will have you up and running in as little as four days for NPS Go+ and four weeks for Xperience.

Leave the nuts and bolts of configuring your application to us. We’ll put together a project plan that sets the stage for your business to succeed. You may also leverage our team to maintain your application along the way, so you can focus on listening and responding to your customers, and collecting insights that drive results. Our services include:

  • Software Implementation
  • Find out System Survey best Practices
  • Alert Design
  • Reporting
  • Survey Launch
  • Post-Launch Support
No training wheels, just great training.

Our Services are more than just “tools”. We help you make your business goals for your customer experience program actionable and achievable. We arm you with the knowledge and power not only to navigate the application, but how to take action on responses, analyze root causes and system issues, and make improvements to your business.

HRSS created with the user in mind. We offer a variety of services designed to support and drive organizational acceptance. Our role-based approach reduces the lead time for your team to use every feature, function, and application use case scenario as quickly and effectively as possible. Our training focuses on best practices, processes, and team collaboration so you get the most out of your program.

Select the method of instruction that works best for your organization – either on-demand or instructor-led learning.

  • On-demand e-learning – a fast and flexible way to get your users comfortable with the application
  • Instructor-led courses – delivered using your own application, to maximize the relevance of Satmetrix Xperience with your own data. Instructor-led course training is available either via Webex or onsite.
Raise your hand, get a hand.

Getting your program started and training your users is only half the challenge. Many companies do not have all the resources or skills to manage a successful ongoing program in-house. HRSS Managed Services allow you to leverage our expertise and give you extra “hands on deck.” You choose the level of services and interaction that best fit your program needs… just let us know and we’ll be there. Services available include:

  • Overall application change management including advice and issue resolution to ensure your program meets your goals.
  • Application modifications including survey modifications, updates to dashboard or report filters, and refining the alert and closed loop workflows.
  • Ongoing program assistance for help answering “Should I?” type questions about your application
  • Survey deployment services prior to each wave to ensure a smooth, high quality deployment process.
How can we help you?

Have questions? Need help? We’re there for you. We provide 8 x 5 weekday application support, 24 x 7 x 365 emergency support, and application maintenance for the latest product releases and patches. HRSS customers can log service requests, track requests, and access other support resources through the HRSS Client Support Center, a secure extranet support site. We even take suggestions for product enhancements there. Technical Support staff is available via phone and email. HRSS Xperience also features online help updated continuously in the application. Online training modules in 30-minute segments by topic are available to all customers via the Web, on-demand.


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