Complaint and redressal management

The Complaint Management Module aids teams in addressing stakeholder concerns proactively, preventing escalation. It ensures a standardized process compliant with international regulations (IFC, IPIECA, ICMM). This module safeguards business reputation by enforcing commitment follow-ups, prompt grievance resolutions, and proactive preparedness.

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Handle customer complaints easily

Customer complaints are an integral aspect of your business, alongside praise. Handling grievances requires patience and caution, as negative encounters may lead to customer loss and affect your brand image. Utilizing efficient customer support software allows you to consolidate complaints from diverse channels, enabling timely and effective responses for promoting positive customer experiences.

What is customer complaint software?

Utilize customer complaint software (or a help desk) to collect, handle, and address complaints across various channels, such as email, SMS, telephone, and social media, all on a unified platform. This streamlines customer service operations for support agents and managers, often resulting in heightened customer satisfaction.

Importance of customer complaint tracking software

To thrive in business, awareness of customer sentiments is vital. Happy customers act as powerful marketers. However, jeopardizing customer support quality poses a risk. A Harvard Business School study affirms the transformative impact of good customer service.

Reduce customer churn.
Increase revenue.

Complaint and Grievance Redressal & Management

Our Product

Redressal Feedbacks

Data Analysis to identify weak areas for improvement

Option for waste collection & Litter Bin Monitoring

Help line number for citizens

Complain registration and complain current status

Management information system report

Public feedback option

Recording of all calls by IVR System

Existing Channels of Loading Complaints

General Helpline

Complaint Books at Reception

Complaint Books by APP

Complaint Books

By Post/Dak

Instagram

Emails

Facebook

Twitter

SMS

Web Portal

Project Process

Offline mode / Online Mode Complaints

Feedback to complainant through SMS

Short Comings in existing system

Lake of Information

Real time Tracking

Lack of Analysis

Lack of Institutional Mechanism

About H.R. Software Solutions

The H.R. Software Solutions Pvt. Ltd. (HRSS) is one of the oldest established in 2008 and more than 16 years’ experience in this industries. The company’s foundation is based on strong and most favorable methodologies, latest technologies with software engineering skills to impart knowledge in creation information, expertise based solution of clients in the particular field and we place our trust in robust quality management processes and provide a commitment that our cooperation will not compromise with security of our customers' data.

HRSS is proud to be an ISO CMMI Level 3, ISO/IEC 27001:2022 and 9001:2015 (QMS) Certified Software Development Company that serve distinguished business needs. We are expert in HRMS Software, CRM, Educational ERP, Healthcare ERP, Learning Management System, Visitor Management System, Web Development, Mobile App Development etc...